We provide several ways to contact our team: phone support, dedicated email and a live chat feature accessible from the site. All channels operate with a professional approach to privacy and verification to ensure account security. When contacting support, please have relevant account details available to expedite assistance.
Our support hours are Monday to Sunday from 09:00 to 22:00 local time to ensure reliable coverage for players. We aim to resolve straightforward queries quickly and will escalate more complex matters to the relevant teams. We keep our service levels transparent and provide estimated response times where appropriate.
For urgent account security concerns outside opening hours, please follow the emergency guidance on the site to secure your account and then contact support when available. We prioritize safeguarding funds and personal data in all interactions.
Below are answers to commonly asked questions to help you find quick solutions. Topics include deposits, withdrawals, bonuses and responsible gaming tools. If you cannot find an answer here, contact our support team who will be happy to assist.
We maintain a comprehensive FAQ and knowledge base that is regularly updated to reflect new features and regulatory changes. This helps players quickly resolve routine questions without needing to wait for a direct support response.
Our agents are ready to help with account and payment questions. Use live chat for the fastest response.
If you have a complaint or need escalation, we handle such cases with care and impartiality. Provide details and any supporting documentation to help us investigate. We follow a standard process to ensure a fair review and will communicate the outcome promptly.
Where appropriate we cooperate with regulatory authorities and provide required documentation in line with legal obligations. Our complaint handling process is designed to resolve issues and maintain trust in our services.
We are dedicated to providing respectful, timely and effective support to all players. Our staff receive regular training on privacy, verification and responsible gaming so that every interaction is professional and helpful. Feedback about support quality is actively used to improve our processes.
Contact us with confidence: we will work to resolve your concerns and provide clear next steps. Our objective is to keep your experience with Spelet.lv safe and enjoyable.
Live chat responses are typically under 5 minutes during opening hours. Response times may increase during high demand.
Have your account details and any transaction references ready. For verification requests, provide the requested documents as indicated by the support agent.
Yes, support is available in Latvian and other supported languages where stated in the contact options.
